Client Support
Online, on the phone and in person - we're with you.
Conexion is committed to premium client support - in person, on the telephone and online.
We deliver customized training through our professional services team, both in person and over the telephone. For our billing clients, our Client Care and Account Control teams are committed to helping you resolve issues relating to your membership accounts. Plus, our helpdesk is open for business 24/7 to address any questions you have about the use of our software.
We also offer a complete self-service solution for our clients, via the internet, where they can log issues, review past incidents they logged and search our extensive knowledge base.
Support Contacts
If you are a current Conexion client, and need technical support, we are here to help. To access our online support center, you must have your username and password. If you do not know your username and password, please contact our client care department via email or at 1-800-780-0115.
Schedule Training
To schedule training, contact our Professional Services team at profserv@conexionllc.comBilling Support - Full Service clients
For help with billing, contact our Client Care team at fullservice@conexionllc.comBilling Support - QuickStar clients
Access our Online Billing Portal Reference Guide.Online Knowledge Base
To log in to our online knowledge base, click hereFOR YOUR MEMBERS
For your members, have THEM contact Conexion at memberservice@conexionllc.com
IF YOU ARE A MEMBER OF A HEALTH CLUB, and your club processes its billing through Conexion (ie: you pay your club membership fees to Conexion), please use the following contact information. |
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| TELEPHONE | 1.800.323.6005 |
| WEB | www.conexionmembers.com |
| memberservice@conexionllc.com | |
| FAX | 410.780.3085 |
| MAIL PAYMENTS | Conexion LLC P.O. Box 72609 Baltimore, Maryland 21237 |